Skip to main content

    Contact us

    Need help? Feel free to contact us using the below details or visit our FAQs.

    Woolworths

    Message us 24/7 on the Woolworths App

    Ask Olive, our virtual assistant, to leave a message anytime, any day. Our team members will notify you when we respond. 

    Just make sure to log in to the app.

    Get the app

    Chat to us

    Ask Olive, our virtual assistant, a question any time. If Olive can’t help, ask them to put you in touch with our team members during business hours.

    Call us

    Give us a call during business hours. Public holidays may differ.

    Online queries:

    1800 000 610 Monday - Friday: 5am - 1am (AEDT) Saturday: 5am - 10:30pm (AEDT) Sunday: 5am - 10pm (AEDT)

    Instore queries:

    1300 767 969 Monday - Friday: 9am - 7pm (AEDT) Saturday & Sunday: 10am - 4pm (AEDT)

    Our partners

    Woolworths at Work

    Current customers

    For support with your existing business account visit our Business Support Hub

    New customers

    If you are interested in learning more about Woolworths at work please visit woolworthsatwork.com.auLink opens in new tab

    Everyday Market

    For any questions relating to your order, such as shipping delays or fault items. Contact us via our Enquiry form and we will respond within 2 business days.

    Enquiry form

    Everyday Insurance

    Check out our FAQs  for any questions or call us on 1300 101 234

    Monday - Friday: 8am - 8pm (AEDT) Saturday & Sunday: 9am - 5pm (AEDT)

    Visit our FAQs

    Everyday Rewards

    Leave us a message on the Everyday Rewards app or chat to us if you have queries about your account.

    Monday - Friday: 9am - 6:30pm (AEDT) Saturday & Sunday: 10am - 4pm (AEDT) Public holiday hours may differ.

    If it’s urgent, call us on 1300 101 234

    Or visit our Everyday Rewards website

    Get the app

    Everyday Mobile

    Chat to us for any questions, or check out our FAQs

    Monday - Friday: 9am - 5pm (AEDT) Saturday: 10am - 4pm (AEDT) Sunday & Public holidays: Closed.

    Get help and support

    Woolworths Gift Cards

    Check out our FAQs  for any questions or call us on: 1300 101 234

    Monday - Friday: 9am - 7pm (AEDT) Saturday & Sunday: 10am - 4pm (AEDT) Public holiday hours may differ.

    Visit our FAQs

    BWS

    Contact us through our BWS website

    Visit our website

    Woolworths Group Limited

    Contact us regarding any of your corporate inquiries or call us on 02 8885 0000

    Monday - Friday: 8am - 5:30pm (AEDT) Saturday, Sunday & Public holidays: Closed.

    Visit our website

    Careers

    Looking to join the Woolworths family? Checkout out website for available positions

    Visit our website

    EG Ampol

    If you have any queries about EG Ampol please call us on 1300 655 055

    Monday - Friday: 9am - 5pm (AEDT) Saturday, Sunday & Public holidays: Closed.

    Trolley Tracker

    If you have located a lost Woolworths trolley, please contact 1800 641 497

    Monday - Friday: 8am - 5pm (AEDT) Saturday, Sunday & Public holidays: Closed.

    Visit our FAQs

    Responsible disclosure

    To report a potential security vulnerability associated with Woolworths, Woolworths New Zealand, Big W or Everyday Rewards, email: vulnerabilitydisclosure@woolworths.com.au