A limit to the number of customers in store at any one time
As our stores become busier, we may need to limit the number of customers shopping in store to help maintain appropriate social distancing between each other.
Should this be implemented at your store, there will be signs outside the store and an area showing customers where to queue. If the store has reached capacity, the number of customers will be managed using a one in, one out policy.
Woolworths will work closely with local centre management, security and authorities to help manage queues outside the store at peak times, to help customers keep at least 1.5 metres apart from each other.
Sanitise or wash your hands before you come into store
Customer sanitiser stations are now at the entrance of all Woolworths Supermarkets
Use your trolley as a distance guide between each other
If you want a sense of what 1.5m looks like, imagine slightly more than a trolley length between yourself and the next person.
Follow the floor markings throughout the store
When you arrive, you'll see that there are markers on the floor to help assist with social distancing. These can be found throughout the store as reminders, as well as those locations where you may be required to queue like our fresh service counters and checkouts.
Use tap and pay wherever possible
We encourage you to use your card or phone to tap and pay instead of cash, whenever possible.
Face coverings
Follow government advice to help protect you and those around you
Q-Tracker
Q-Tracker helps you plan ahead to avoid shopping during the busiest periods in your store. Find Q-Tracker here
The Woolworths App
Create your shopping list and see where your items are located in store to help you shop quicker. Download here
Online shopping
Let us do the shopping for you with our contactless Delivery and Pick up services. Choose to have your order delivered the next day nationwide, or in under 2 hours in metro areas. You can also Pick up your order from one of more than 1,000 locations, with Direct to boot services available in select areas.
Check in
Help track COVID-19 by scanning the QR code in store (Victoria, NSW, Tasmania only)