Changes to trading hours

5pm - Changes to trading hours

In order to support as many people as possible during these challenging times, we’d like to advise you of the following changes:

Dedicated shopping hour for the elderly and people with a disability*

7am to 8am - Tuesday 17th to Friday 20th March

To help support the shopping needs of the elderly and people with a disability in our community, we have introduced this temporary measure to help them obtain the essential items they need most in a less crowded environment. Access to the store at this time will require a relevant Government issued Pensioner Concession or Seniors Card.

Revised regular store opening hours

Weekdays - 8am to 8pm from Wednesday 18th March until further notice.

For weekend hours please visit woolworths.com.au/shop/storelocator

To provide our teams with the ability to get as much product on shelf as possible and prepare the store for trade during these times of unusually high demand, we are changing our trading hours across the country. Excludes stores that currently close prior to 8pm, Town Hall, QV and Brisbane Airport.

Thank you for your patience and understanding.

6am - Woolworths to introduce a dedicated shopping hour for the elderly and people with disability

Woolworths Supermarkets is introducing temporary measures across its stores to help support the shopping needs of the elderly and people with disability in the community.

From tomorrow (Tuesday 17th March) until at least Friday, Woolworths Supermarkets will be opening exclusively for the elderly and those with a disability to shop from 7am to 8am, where permitted*. The move has been prompted by the unprecedented demand in supermarkets over the past week, which has seen many elderly and vulnerable people in the community missing out on vital items they may need when they shop.

Woolworths Supermarkets will open to all customers from 8am. Access to the store prior to this time will require a relevant Government issued concession card*.

The revised opening hours are in place at this stage until this Friday (20th March), with Woolworths to review opening arrangements at that point.

Woolworths Supermarkets Managing Director Claire Peters said: "While we’ll continue to do our very best to restock our stores during this period of unprecedented demand, we know many of our elderly customers have been missing out on essential items when they shop.

"This temporary measure will give them, and those with a disability, the opportunity to shop before our stores officially open - helping them obtain the essential items they need most in a less crowded environment.

“We continue to encourage all Australians to be mindful of those in our communities who might need extra help at this time. Now - more than ever - we need to be kind to each other, especially to those most vulnerable.

"We’d like to thank our customers for their patience and apologise for any inconvenience caused by the revised opening hours."

The move follows the announcement last week that Woolworths Supermarkets had begun working with Meals on Wheels in New South Wales, via their network of volunteers, to help deliver toilet paper directly to the elderly in the community.

*Full terms and conditions and any store that might be excluded will be available on the woolworths.com.au website later today (Monday 16th March).