eVoucher information

Recently purchased an eVoucher to use on Woolworths Online? We’ve listed the key things you need to know in our frequently asked questions section below.

Woolworths Online eVoucher FAQs

Where can I use my Woolworths Online eVoucher?

Woolworths Online eVouchers are available to use at Woolworths online. Woolworths Online eVouchers cannot be used instore.

How do I use my Woolworths Online eVoucher?

When you have completed your shop, simply enter your Woolworths Online eVoucher code at the online checkout in the promo code field. Make sure you include any symbols such as a - or / that is included in the code.

I’m having trouble using my Woolworths Online eVoucher - how can I get help with this?

Please call our Customer Service Team on 1800 000 610. Our call centre is open 7 days a week - view open times here.

When will my Woolworths Online eVoucher arrive?

Woolworths Online eVouchers are emailed to the email address you provide at time of purchase. These are usually sent within 3 business days.
If you purchased your eVoucher on a weekend please allow the full 3 business days for your eVoucher to be emailed to you.

What is the difference between a Woolworths Online eVoucher and a WISH Gift Card?

A Woolworths Online eVoucher can only be used at woolworths.com.au. Woolworths Online eVouchers have a three year expiry period and carry additional exclusions. eVouchers are single use only. Any remaining funds after the purchase or after the respective expiry date are forfeited.

A WISH Gift Card can be used across the Woolworths Group instore and online. A WISH Gift Card balance can be used over multiple transactions and across Woolworths Group stores. Visit here for more information.

I purchased a Woolworths Online eVoucher but I’m unable to use the full balance in one transaction/I was not aware of the short expiry date/ I thought this was a Gift Card/ - can I get a refund?

Unfortunately we do not refund Woolworths Online eVouchers for change of mind. Please read the terms and conditions before purchasing the eVoucher.

Can I use a Woolworths Online eVoucher on more than one purchase?

No, eVouchers are single use only.

What can I purchase with a Woolworths Online eVoucher?

eVouchers can be used at woolworths.com.au. Excluded items are Woolworths Flowers, bags and crate to bench service fees, delivery charges and Delivery Saver items, tobacco/smoking products, gift cards, egift cards, mobile recharge products, mobile phones and products, Woolworths Mobile products, travel cards and tickets.

eVouchers cannot be used in conjunction with any other special offers or promotions. Please check the terms and conditions specific to your promotional offer for further details.

Can I earn Woolworths Rewards points if I pay using a Woolworths Online eVoucher?

Yes, points earned on your purchase will appear at the online checkout.

I purchased my Woolworths Online eVoucher via eBay but I haven’t received it yet.

If you purchased your eVoucher/s before 13 November 2018, please call our Customer Service Team on 1800 000 610 and they can assist you over the phone. Our call centre is open 7 days a week.
During the promotion period, eVouchers are emailed to the email address linked to your eBay account within 4 business days of purchase. The sender is “Woolworths”. Please check your SPAM folder if you are unable to locate the email.
Please see below delivery schedule for eVouchers purchased between 13 - 26 November 2018 inclusive:

• eVouchers purchased between 13 - 15 November 2018 (inclusive) will be emailed on Friday 16 November 2018

• eVouchers purchased between 16 - 19 November 2018 (inclusive) will be emailed on Tuesday 20 November 2018

• eVouchers purchased between 20 - 22 November 2018 (inclusive) will be emailed on Thursday 22 November 2018

• eVouchers purchased between 23 - 26 November 2018 (inclusive) will be emailed on Tuesday 27 November 2018

I purchased my Woolworths Online eVoucher via eBay when does this eVoucher expire?

eVouchers purchased on eBay during 22 May 2018 - 4 June 2018 must be redeemed by 11.59pm AEST 4 June 2021. Any remaining funds will be forfeited after this date. Please see terms and conditions for this promotion below.

eVouchers purchased on eBay during 13 August 2018 - 26 August 2018 must be redeemed by 11.59pm AEST 26 August 2021. Any remaining funds will be forfeited after this date. Please see terms and conditions for this promotion below.

eVouchers purchased on eBay during 13 November 2018 - 26 November 2018 (inclusive) must be redeemed by 11.59PM AEDT 30 November 2021. Any remaining funds will be forfeited after this date. Please see terms and conditions for this promotion below.

WOOLWORTHS ONLINE eVOUCHER eBAY PROMOTION

When does the promotion run

This promotion will be available on eBay from 10:00 (AEDT) on 13 August 2018 to 23:59 (AEDT) 26 August 2018 (the "Promotional Period").

The current promotion will be available on eBay from 10:00AM AEDT 13 November 2018 to 23.59PM AEDT 26 November 2018 (the “Promotional Period”.)

What is the promotion?

• Purchase a $170 Woolworths Online eVoucher for $150.
• Purchase a $240 Woolworths Online eVoucher for $200.
• Purchase a $300 Woolworths Online eVoucher for $300.

Terms and conditions related to the voucher

• eVouchers may be redeemed for orders placed on woolworths.com.au from 10:00AM AEDT 13/08/2018 to 23:59PM AEDT 30/11/2021. eVouchers cannot be used in-store at Woolworths.
• The value of each eVoucher is single-use only and must be redeemed on woolworths.com.au in one transaction. Any balance of the eVoucher not used in the transaction will be forfeited and will not be able to be used for a further transaction.
• eVouchers are non-refundable for change of mind.
• Only one (1) eVoucher can be used per transaction at Woolworths Online .
• eVoucher will be sent to the email address associated with the eBay account used to purchase the eVoucher within 4 business days. eVoucher may only be redeemed on woolworths.com.au using the same email address as the email address associated with eBay account used to purchase the eVoucher.
• To redeem, enter eVoucher code sent via email at the online checkout in the ‘Promo code’ field at woolworths.com.au when you spend $30 or more for a Pick Up order or $50 or more for a Home Delivery order.
• A maximum of three eVouchers are able to be purchased per eBay account.
• The value of the eVoucher cannot be used to cover delivery charges, Crate Service Fees or Bag Fees or for purchases of Woolworths Flowers, Delivery Saver items, tobacco/smoking products, gift cards, egift cards, mobile recharge products, mobile phones and products, Woolworths Mobile products or travel cards and tickets.
• Bag fees and crate service fees apply for Pick up and Delivery orders.
• eVoucher cannot be used with a woolworths.com.au business account (i.e. an account with an ABN or Business Name).
• The eVoucher cannot be used in conjunction with any other offer, promotional code and/or discount.
• Any refunds for items purchased using eVouchers via woolworths.com.au will be issued as credit for use on woolworths.com.au at a later time.
• Any unused amount remaining on the eVoucher cannot be converted to cash.
• eVouchers can only be redeemed at woolworths.com.au.
• Subject to available delivery areas, delivery windows and collection areas. Available delivery and collection times will vary between areas.
• Orders placed on woolworths.com.au may be cancelled by Woolworths without notice to you if the above terms and conditions are not adhered to.
• eVouchers may be cancelled by eBay or Woolworths if payment has been declined.
• All orders on woolworths.com.au are subject to the Woolworths Online terms and conditions available at woolworths.com.au/Shop/Discover/about-us/terms-and-conditions.