Bausch & Lomb Biotrue Multi-Purpose Solution Travel Pack 60ml
Bausch + Lomb Biotrue multipurpose solution, provides up to 20 hours of moisture. It cleans, disinfects, rinses and stores soft contact lenses & silicone hydrogel lenses.
Biotrue multipurpose solution makes wearing lenses easier as it is inspired by the biology of your eyes.
Features of Biotrue multipurpose solution
- Utilises lubricant found naturally in the eyes
- Keeps certain beneficial tear proteins active
- Provides up to 20 hours of moisture
- Matches the pH level of healthy tears
Hyaluronan, sulfobetaine, poloxamine, boric acid, sodium borate, edetate disodium and sodium chloride and preserved with a dual disinfection system (polyaminopropyl biguanide) 0.00013% and polyquaternium 0.0001%
Step 1: Place 3 drops of Biotrue multipurpose solution on each side of the lens surface and gently rub for 20 seconds.
Step 2: Rinse each side of the lens for 5 seconds with Biotrue multipurpose solution.
Step 3: Place the now cleaned lens in the lens case filled with Biotrue multipurpose solution. Let it soak for at least 4 hours. Remember to always use fresh solution - never reuse solution.
Lenses may be stored in the unopened case until ready to wear, up to a maximum of 30 days. If you store your lenses for longer periods of time, they must be cleaned and disinfected with fresh Biotrue multi-purpose solution prior to lens insertion.
Store below 25°C
Always read the label and follow the directions for use. Keep out of reach of children.
Failure to discard solution from lens case after each use or use of water to care for your lenses may lead to contamination resulting in eye injury and potential loss of vision. Do not use heat disinfection regimen. If you are allergic to any ingredient in this product, do not use.
Problems with contact lenses and lens care products could result in corneal infection and/or ulcer and lead to loss of vision.
If you experience eye discomfort, excessive tearing, vision changes, redness of the eye, immediately remove your lenses and promptly contact your eye care professional. Discard your solution immediately after your lenses have been removed from the lens case.
You should not expose or store your lenses in or rinse your lens case with any water, such as tap, bottled or distilled, or with any non-sterile solution.
Incorrect use could be harmful this product may not be right for you. Read the warnings for use before purchase & if symptoms persist, talk to your health professionalDelivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-3 business days
Regional: 1-5 business days
Change of Mind Returns Policy
If you have changed your mind about a product purchased from Healthylife, we will provide a refund at our discretion, provided that the product:
Is flagged with us for return, with valid proof of purchase, within 30 days of purchase.
Is in its original condition, including with original packaging and seals intact.
Is not a product that is an exempt product (as set out in the “Products Exempt from Change of Mind Returns” below).
Has not been used and, if a perishable product, is not expired or within 2 days of expiry.
In certain circumstances, you may be required to provide further information such as photo identification. Information collected in this manner will be stored securely in accordance with the Woolworths Group Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.
Return shipping is at the customer's expense for Change of Mind returns.
This policy is in addition to your rights under the Australian Consumer Law.
Products Exempt from Change of Mind Returns
We will not provide a refund if you have simply changed your mind about any of the following products purchased from Healthylife (unless the product is faulty or Australian Consumer Law applies):
Rapid antigen tests
Baby formula
Prescription medicine
Compounded ‘Pharmacy Only’ items
Perfumes and colognes
Refrigerated items
Bulk or special orders
Clearance items
Underwear, intimacy, and sexual health products
If you have purchased additional items that you no longer want, we encourage you to share them with those in need, particularly the elderly, disabled, and most vulnerable in our community.
How to Process a Return for Change of Mind
Contact customer care to notify us of your return request. Provide a photo of the item packaged in its box and your original order number. Our team will validate that the item qualifies for a change of mind refund.
Package the item(s) safely into a box. You must quote your original order reference inside the box or highlight it on the outside for identification. Take a photo of the item in the box (this will be needed later).
Post the item back to us via Registered Post at your nearest Australia Post office to the return address provided by the customer care team. The return address may differ depending on your location. Do not forget to provide the tracking number to our customer care team, as we need this to finalise your return.
Once our customer care team validates the return conditions and the item is processed by Australia Post, we will process your refund. Refunds will be made using the original payment method stated on your proof of purchase and may take up to 5 working days to be processed.
Healthylife Faulty Products Policy
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with a service, you are entitled to:
Cancel your service contract with us.
A refund for the unused portion or compensation for its reduced value.
If you receive an item that is faulty, we will happily:
Refund the purchase price of the faulty product(s).
Replace the product(s) with the same value as the original purchased item(s).
For some high-value items, Healthylife reserves the right to assess the product for acceptable quality before providing a solution.
How to Process a Return for a Faulty Product
Contact customer care, providing:
Your order number.
A description of the fault and the product(s) to be returned.
A photo of the faulty product(s).
Our team will assess the fault, and once validated, we will provide a Returns Prepaid Label to post the goods back to our warehouse at our cost, including a return tracking number.
Pack your item safely in a box and take it to the nearest Australia Post office to post the item(s) using the returns label provided. If you cannot print the labels, Australia Post staff can print them for you at the time of posting.
Once the return parcel is processed by Australia Post, our team will process your refund, which should be reimbursed within 5 working days via the same payment method used for the order.
Proof of Purchase
Returns must be accompanied by a receipt or other verifiable proof of purchase, such as:
Order confirmation
Tax invoice
Any information collected will be stored securely in accordance with Woolworths Group's Privacy Policy. Healthylife reserves the right to refuse a refund for unverified purchases.