Introducing the Civilian Series protective cases, meticulously crafted with cutting-edge HyperCush technology designed to mitigate and diffuse the force generated during collisions between mobile devices and various surfaces. In essence, these cases provide a cushioning effect to safeguard your valuable phone in the event of an accidental slip. Our innovative, patent-pending design, extensively tested in laboratories, involves the integration of two shock-absorbing materials arranged in a dynamic hexagon pattern. The result is the Civilian a contemporary, robust phone case tailored for the modern explorer seeking discreet yet powerful device protection.
- HyperCush Impact Protection System: State-of-the-art technology to minimize and distribute impact energy effectively.
- Soft Impact-Resistant Core: A gentle yet robust core that absorbs shocks and safeguards your device.
- Traction Grip: Ensures a secure and slip-resistant hold, reducing the likelihood of accidental drops.
- Oversized Tactile Buttons: Easy and responsive access to device controls, even in challenging conditions.
- Protective Screen Surround: Additional defense for your phone's screen against potential damage.
- Wireless Charging Compatible: Designed to seamlessly support wireless charging for enhanced convenience.
- Meets Military Drop-Test Standards (MIL STD 810G 516.6): Adheres to stringent military standards for drop tests, ensuring superior durability.
- 20 ft. Drop Protection (6 meters): Exceptional protection against drops from considerable heights.
| Product Type | Cases |
|---|---|
| Brand | Urban Armor Gear |
| Part Number | 214437114040 |
| Colour | Black |
| Compatibility | Samsung Galaxy S24 |
| Warranty | 1 Year |
Delivery varies by location, please see the expected timeframe to receive your product below:
Metro: 1-4 business days
Regional: 1-9 business days
Returns Policy
Our Commitment to Satisfaction
We prioritise your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and our returns policy is designed to ensure a straightforward and fair process for addressing these situations.
30-Day Change of Mind Policy
You have 30 days from the delivery of your item to request a return if you change your mind. To qualify for a return, the item must be in the same condition you received it: unused, unopened, sealed and in its original packaging. To initiate a return, please contact us on marketplace with your order details and reason for the return. Note that return shipping costs are the responsibility of the customer.
We advise shipping returns with tracking and insurance for your protection, as we are not liable for return items that are lost or damaged during transit.
Restocking Fees
For items returned that do not meet our return criteria (e.g., opened packaging or used items), we reserve the right to refuse the return or charge a restocking fee. The restocking fee will be determined at our discretion, based on the condition of the returned item. Additionally, in the event of a return refusal, the customer may be responsible for any shipping costs associated with returning the item to them.
Damaged in Transit, Defective Products & Manufacturer Warranty
If your product is damaged in transit, defective upon arrival or within the first 30 days, please contact us immediately with details and photos of the issue. For defects that arise after the 30-day period and fall under the manufacturer's warranty, we will assist you in the warranty claim process to ensure you receive a timely resolution.
Your Rights Under Australian Consumer Law
This policy is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Returns Process
To request a return for a refund or exchange, please contact us with your name, contact details, order number, product code/name, and a brief description of the issue. Attach any relevant images if necessary. Upon approval, we will provide you with the relevant return instructions.
We endeavour to process your refund or exchange within 3 working days of receiving the item/s back provided the conditions specified in this returns policy are met.
Any refund will be processed back to the customer account using the same payment method used when placing the order.
Package Refusal
Refusing delivery of the package or for any return to sender parcels without our prior agreement may result in a restocking or reshipment fee and potential forfeiture of any refunds or exchanges.
We reserve the right to amend our returns policy at any time.