Sony WF-1000XM5 Wireless Noise Cancelling Earbuds Black

The Sony WF-1000XM5 Wireless Noise Cancelling Earbuds Black are cutting-edge audio accessories that offer an immersive listening experience. These earbuds boast advanced noise-cancelling technology, ensuring crystal-clear sound quality in any environment. With a sleek and ergonomic design, they provide comfort and style for all-day use.

Change of Mind

We may allow change of mind returns if your product is in ‘new’ condition. It must be unopened, undamaged, and unused and returned to us within 30 days of the product being delivered to you. A $15 restocking fee which includes the return label is deducted per item returned. Once the item has been received and assessed by the returns team, we will proceed to refund the amount of the product, (excluding the original delivery charges).

Change of mind refunds for clothing, footwear and accessories will only be accepted if items are returned unworn, unused, and in saleable condition with the original tags attached. They must be returned in their original packaging, including sealed boxes, plastic bags, and shoe boxes.

Exclusions to our change of mind policy

We don't allow change of mind returns on the following products:

• heavy, large and bulky items (e.g. furniture, mattresses, large or heavy appliances);
• consumables (e.g. cosmetics);
• health products;
• jewellery;
• toppers, underlays, pillows and quilts;
• intimates (including underwear, swimwear, socks and hosiery).

Products which are on promotion are also ineligible for change of mind returns.

We may also refuse change of mind returns at our discretion where your request does not meet our Fair Use standards. These include where:

• we believe have made an unreasonable amount of change of mind return requests; or
• we suspect fraud, misuse or abuse of this policy.

Damaged or faulty items

If your product is damaged, faulty, not as described or has other issues, please contact us and we will assist you in resolving your issues. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• The best noise-cancelling earphones by reducing external noise over a wide bandwidth from low to high frequencies
• The specially designed Dynamic Driver X driver unit provides wide frequency reproduction for deeper bass, subtle vocals and enhanced fine detail
• Thanks to an AI-based noise reduction algorithm based on Deep Neural Network (DNN) processing, and bone conduction sensors, your voice will come through clear and natural, even in a noisy environment
• Adaptive Sound Control senses where you are and what you're doing and uses AI to change ambient sound settings for the ideal listening experience
• With an IPX4 water resistance rating, splashes and sweat won't get in the way of these headphones, making them ideal for everyday use
• It can be paired with two Bluetooth devices simultaneously, so when a call comes in, your earphones can automatically connect to the right one
• An improved glossy texture and a more luxurious feel that fits comfortably in your ears

Detailed Specifications

• Colour: Black
• Headphones Type: In-ear wireless
• Bluetooth: Version 5.3
• Built-In Virtual Assistant: Google Assistant, Amazon Alexa
• IPX Rating: IPX4
• Battery Life: 8 hours or 24 hours total with case

Package Contents

• 1 x Pair of Wireless Earbuds
• 1 x Charging Case
• 1 x Set of Noise Isolation Earbuds Tips
• 1 x Reference Guide
• 1 x USB Cable

Products which are on promotion are also ineligible for change of mind returns.

Change of mind refunds for clothing, footwear and accessories will only be accepted if items are returned unworn, unused, and in saleable condition with the original tags attached. They must be returned in their original packaging, including sealed boxes, plastic bags, and shoe boxes.