FAQ
Q: Why there is a film between the charging pins and earbuds? Should I remove it?
A: Yes. The film is used to prevent the battery from running out during the shipment process. Please remove that film and return the earbuds to the case. And then you can open the lid again and the earbuds will enter pairing mode.
Q: I already put my earbuds in the charging case, why they are still connected to my phone?
A: Please make sure to close the lid if you want to turn off the earbud or disconnect form your phone. The earbuds will only automatically turn off when they were put back to the charging case and the lid is closed.
Q: Why only one of my earbuds is working? How should I reset the earbuds?
A: Try return both earbuds to the charging case and put on them again. If the problem still exists, just touch and hold the touch sensitive panel on both earbuds for 10 seconds to clear the pairing list, and then follow the user manual to pair your device again. (*Note : Sometimes the earbud may turn off for insufficient battery, you should return it to the case to charge. It's better to charge the case when the LED indicator shows with 1 grid of the battery.)
- Powerful Bass Performance: The enhanced 6mm dynamic drivers deliver high-fidelity sound, clearer than CD-quality with richer bass
- Easier to Connect: Open the lid of the charging case and the earbuds will automatically connect to your paired Bluetooth devices. Bluetooth 5 creates a stable connection between your device and the true wireless earbuds for skip-free audio even in busy spaces
- 25-Hour Playtime: The earbuds stream Hi-Fi stereo sound for up to 5 hours on a single charge. There's an extra 20 hours in the compact charging case which is quickly recharged with USB-C
- Fit for all Conditions: IPX5 water resistance to withstand sweat in strenuous workouts and all weather conditions
- Package Contents: AUKEY EP-T25 True Wireless Earbuds, Charging Case, Three Pairs of Ear-Tips (S/M/L), USB-C Cable, User Manual, Quick Start Guide
- Please allow 3-5 business days for delivery
- We ship across Australia, including major cities like: Sydney, Melbourne, Perth, Brisbane, Adelaide, Canberra, Newcastle and the Gold Coast
Warranty Policy
For our branded products, we have different warranty period between 18-24 months for differnt brand. If there is any issue with the product, we will assist the customer first for trouble shooting. We may ask customer to send us a video or ask them to return the item back to us for testing. If the product is faulty and under warranty condition, we will process the replacement unit for the customer.
Returns Policy
We accept the return item in original package and resellable condition, 20% restocking fee may be applied. If there is any damage on product package/product, or the item has been used and not in resellable condition, we may refuse to accept return. We offer 30 days for Change of Mind return.