An update to our customers

Dear Customers,

I know shopping at your local store during the past couple of weeks has been a frustrating experience. And for that I’m sorry.

No one wants to see empty supermarket shelves, especially with Christmas just around the corner, so I felt it was important to let you know how we’re getting our plans for the festive season back on track.
 

Industrial action has ended and deliveries are resuming

Strikes at our Distribution Centres have now ended, and we are focused on restocking the empty shelves that appeared in some stores in the past fortnight. We’re ramping up deliveries as fast as possible and sending key products where they’re needed most. Switching on such a large part of our supply chain is a big job, so it will take some time for our stores to look their best. Thanks for your patience while this happens.
 

Fresh fruit, vegetables and meat are available

Fresh items like fresh fruit and vegetables, fresh meat and Christmas hams are widely available and continue to be delivered as usual. Stock of other grocery items like nappies, drinks, confectionery, fridge and freezer items will vary by store due to reduced delivery frequencies. We know it is disappointing when you can’t find what you are looking for and we apologise.
 

How to see what is available at your local store

You can see what products are available in your local store by using the Woolworths website or app. Select “in-store” in the app and set your local store. From there you can search for any product and check if it is available. On our website, search for your products, select the product and then click "check stock in our stores". The information is constantly updated (near real time in our app and within every two hours for our website).
 

We apologise for the impact this has had on your grocery shopping

I have directly heard your frustration and concerns and I would like to say sorry. At any time of year, industrial action would be a major concern. But in the lead up to Christmas, the timing could not be worse. I know this has created considerable inconvenience for you, our customers and our team. Resolving the dispute fairly has been our number one priority.

I would like to thank you for understanding and to all of our team members for their commitment to serving customers and the wider community. In my own family, the lead up to Christmas is a special time and I understand that many of you feel the same way. Again, I sincerely apologise for the disruption.
 

Thank you

Amanda Bardwell

CEO Woolworths Group.