Product Recall Macro Wholefoods Market Brand Organic Biodynamic Almonds 250g




Macro Wholefoods Market Brand Organic Biodynamic Almonds 250g

Best Before dates 03/03/13, 16/02/13, 17/03/13: sold in Woolworths/Safeway/Food For Less/Flemings Supermarkets and Thomas Dux Grocer.

The supplier, Trumps Pty Ltd and Woolworths wish to advise customers they are conducting a recall on the above products due to an important product safety issue. The products have been sold in Woolworths/Safeway/Food for Less/Flemings Supermarkets and Thomas Dux Grocer nationally from 31 May 2012 – 17 July 2012.

Defect: The product is being recalled due to the potential presence of Salmonella bacteria.

Food Safety Hazard: Foods containing Salmonella bacteria could cause food poisoning if eaten.

What to do: Consumers should not eat this product. Any consumers who may have this product should return it to their nearest Woolworths/Safeway/Food For Less/Flemings Supermarket or Thomas Dux Grocer for a full refund. Any consumers concerned about their health should seek medical advice.

No other Macro branded products are affected by this product recall.

 

Woolworths apologises to their customers for any inconvenience caused by this recall and if further information is required about the recall they are invited to call our Toll-free Customer Service number: 1800 103 515

Questions and Answers

Q: How did the incident occur?

A: The supplier, Trumps Pty Ltd, conducted routine testing that detected microbiological contamination. We have received no Customer Complaints regarding this product.

Q: Why has the product been recalled?

A: Woolworths has initiated a voluntary recall due to a potential food safety risk. Woolworths has not received any reports of injuries associated with this issue.

Q: Are any Woolworths Branded products affected?

A: This only affects Macro Wholefoods Market Organic Biodynamic Almonds 250g. No any other Macro branded products are affected.

Q: Where was the product sold?

A: Woolworths/Safeway/ Food for Less/Flemings Supermarkets/Thomas Dux Grocer - Nationally

Q: How long has the product been on sale for?

A: The product was sold from 31st May 2012 through to 17th July 2012. Woolworths is recalling products with a best before date of 16th February 2013 and 3rd & 17th March 2013. This is the format shown on the packaging:

Best Before: 16/02/13

Best Before: 03/03/13

Best Before: 17/03/13

Q: What should I do if I have some of this product?

A: Do not consume the product. Consumers can return the product to their nearest Woolworths/Safeway/Food for Less supermarket/Flemings Supermarkets/Thomas Dux Grocer for a full refund.

Q: Is the product likely to cause personal harm or property damage?

A: Foods containing Salmonella bacteria could cause food poisoning if eaten. Consumers should not eat this product. Any consumers concerned about their heath should seek medical advice.

Q: What can I do to get my money back?

A: Return the product to Woolworths/Safeway/Food For Less/Flemings Supermarket/Thomas Dux Grocer for a full refund. Consumers should not eat this product. Any consumers concerned about their heath should seek medical advice.

Q: Do I need proof of purchase to get my money back?

A: No, you need only present the product to a Woolworths/Safeway/Food For Less/Flemings Supermarket/Thomas Dux Grocer for a full refund.

Q: When did Woolworths issue the recall notice?

A: 20/07/2012

Q: Has anyone been hurt?

A: Woolworths has not received any reports of illness associated with this issue.

Q: How can I be sure this won't happen again?

A: Woolworths Limited will conduct a full investigation of this issue. The products have been withdrawn from stores and distribution centres to prevent any further stock being sold.

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